Osteo4kids&adults Coronavirus (COVID-19) Clinic Protocol

We are open for ALL patients care! 



' Allied Health working in private or public community services, whether clinic or home-based, providing essential clinical care where telehealth services are not clinically appropriate.'

Requirements of an essential patient are: 

- To prevent a significant change/deterioration in functional independence which would result in an escalation of care needs.

-  Essential as part of a broader plan of care with a medical practitioner 

- To provide services immediately following elective surgery that prevents secondary complications or aids functional recovery (as agreed with the treating team).


Our primary focus is the health, safety, and well-being of all our staff and our patients and with this, in mind, we want to keep you updated with some information about our health and safety practices & protocols that we in place.



1a. Our staff is working staggered hours (social distancing measure).

1. If you have or suspect you have COVID 19 symptoms (fever, sore throat, coughing, shortness of breath, loss of taste) and have traveled or are nonurgent symptoms for treatment PLEASE call us to clarify and reschedule your appointment to a later date.

We strongly advise you also contact the Coronavirus hotline on 1800 675 398 or your GP for advice.

2. All patients entering the clinic must wear a mask, Antibac your hands prior to entering the clinic. Then wash your hands once inside the clinic. Practitioners will take your temperature on entering the clinic. Due to social distancing, we can only accept ONE patient and ONE carer in the room at the time. 

3. Patients are to go into the waiting room where seating is spaced to align with social distancing recommendations.  We have minimal seats for patients in this area, as we want your practitioners will take you straight into the treatment room.


4. We have reduced seating in the waiting area so we suggest if it's practical to call reception when you arrive in the car park. The receptionist or practitioner can call you to come into the clinic when the last patient has left to avoid unnecessary waiting.

4a. After each appointment we do a full disinfect and clean of all surfaces, desks, chairs, door handles, hicaps machines, pens, remove all linen from the previous patient, and clean and disinfect the table.

4b. We wash our hands thoroughly before & after each patient and some practitioners will treat you with gloves on.


5. All practitioners and staff are adhering to the Department of Health guidelines.

6. You will be asked some questions about COVID assessment and your temperature taken on arrival. If it is over 37.5 you will be asked to exit the clinic and reschedule the appointment

7. We ask that if possible all nappy changing to be completed in the back of your car, no nappy change table is available at the moment to reduce cross-contamination.


8. No food is to be brought into the clinic. Byo water bottles, please.

9. If you need to contact your practitioners, to respond to any questions you have about your musculoskeletal wellness please feel free to contact us using the form below or osteo4kidsandadults@gmail.com.


10. Oxygen saturation will be checked by practitioners.  



We greatly appreciate your patience with this process and your support during this time.

To reiterate, our primary focus is the health, safety, and well being of all our staff and our patients at 466 Plenty Road, Preston. We look forward to continuing to meet your allied health needs at this time. 


Further information

For more information follow the link below:


Social Distancing and Isolation Guides for download below:

If you have any questions or concerns, please feel free to contact our staff on 03 9478 4237.